Our Services


You understand the implications of a cyber-attack or loss of sensitive data – but do your staff?

No doubt you have measures in place so unwanted intruders can’t access your network – but your staff are already trusted users – do they understand their responsibility in protecting it?

Your staff love that they can use their own mobile device, but so do unwanted intruders!

As a trusted provider to over 70 local authorities, not-for-profits and medium-sized businesses, we have a track record of success. We understand the business you’re in and the enormous security challenges you face; including the need to effectively manage an expanding digital footprint and evolving attack types all while satisfying ongoing compliance obligations.

Resolute Information Technology will guide you in determining an overall security posture, beginning by understanding your business and evaluating your systems – helping you to see the risks and determine what needs protecting. We’ll then work with you to create a bespoke security service designed to protect your organisation and the valuable information assets it holds. In short, we can:

  • Support you in the development of strategies and policies that align with your risk appetite.
  • Impart knowledge in a way that allows informed decision-making.
  • Evaluate your current IT security posture and how it compares with industry standards.
  • Manage your ongoing day-to-day security operations, allowing your team to concentrate on adding value to your business.

We provide a comprehensive range of world-class security solutions to our clients. Sometimes our involvement is small. Other times, we manage everything. Whatever your need, we deliver real value and security solutions that are meaningful to you.

Log and Event Monitoring Services

The provision of network based security monitoring and management service. This service exports and inspects log data only, providing advice of advanced persistent threats through to signature based patching to protect ICT assets from malicious threats.

The benefits of this service include:

  1. Refocusing resources on value add capability that connects user communities together with technology to empower the business;
  2. Providing an advanced security management system and monitoring against Advanced Persistent Threats for whole of infrastructure or critical systems; and
  3. Complimenting network management and monitoring through security patch status monitoring and advice on critical updates.
Penetration Testing

The assessment of ICT system vulnerabilities by a certified third party service provider through the execution of a vulnerability scan, ethical hacking or social engineering to identify potential security risks and vulnerabilities.

The benefits of this service include:

  1. Understanding of organisational security posture;
  2. Identification of areas for improvement; and
  3. The production of a vulnerability status report.


Simply put, Cloud allows you to consume compute resources just as you do with your electricity and other utilities providers. Resources such as servers and storage that you may previously have had to wait weeks or even months to acquire. Available almost immediately. At the touch of a couple of buttons!

With multiple platform providers, it’s important to find the one that works best for you. There are many ways the cloud can benefit your Council, including:

  • A decrease in capital costs with a reduction in expensive onsite equipment;
  • Demand for compute resources can be met in real-time;
  • You only need to pay for what you use; and
  • Innovation can be achieved quicker with the agility of cloud.

Every organisation is unique and we can help you and your team understand and define your cloud strategy to ensure maximum advantage is achieved. Cloud computing really is a technological triumph and a must-have-model for any modern business.

Cloud Brokerage

Resolute offer a Cloud brokerage service to provide an intermediary services between cloud providers and you – the consumer – to best fit your needs. Services are provided under two models: standard and premium.

Cloud Brokerage Standard

Self-managed Services
FROM $500/Month
  • Rapid deployment of on demand capability
  • Provisioning and configuration
  • IaaS and PaaS with low overhead
  • No need to establish multiple Cloud provider relationships
  • Improved capital and operational cost outcomes
  • Ability to scale capability and capacity on short notice
  • Limited management and monitoring intervention
  • Ongoing service management of infrastructure
  • Ongoing configuration management
  • Remediation of faults
  • Performance or failure of Cloud provider
  • Application support
  • Backups and restores
  • Third party services or products


The need to share information has never been stronger. Fast, simple access to knowledge drives better decisions and better outcomes for organisations and communities alike. Collaboration technologies employed well, can transform the way that knowledge is used to create new ways for people to work together. The journey and the destination are best realised when technology is used to support the way you want to work, not the way we work today. At Resolute we are leading by example, using organisational level collaboration to manage workflows, streamline practices, improve access to information and to deliver enhanced services to our customers. We can use our experience to:

  • Help you decide how you want to work;
  • Define how you access information and maximise its use;
  • Embed the technology correctly; and
  • Unleash the potential of your enterprise ecosystem.
SharePoint Services

The provision or upgrade of SharePoint collaboration services. The service includes a series of workshops to understand customer requirements and to formalise a design that supports same.

The benefits of this service include:

  1. Delivery of a collaboration framework;
  2. Access to subject matter expertise; and
  3. Defined working methodology.
Digital Content Platform

The provision of a digital content platform for external and internal corporate use supported by a dedicated ICT platform.

The benefits of this service include:

  1. Dynamic web content platform able to deliver information, e-commerce and portal functionality;
  2. Migration to a modern web application with increased capability and capacity;
  3. Automatic scaling to meet increased web traffic, this is particularly relevant during the disaster season where calls on council websites increase dramatically;
  4. Ease of use and enhanced functionality/flexibility; and
  5. Refocusing resources on value add capability that connects user communities together with technology to empower the business.

Community Request Enhancement Framework (COMREF) enables councils to gain information and input from ratepayers and residents by providing council with an ability to collect requests for assistance, offers of assistance, prioirtise responses and allocate resources without creating congestion on telephone networks.. The application can enhance community input during disaster and storm events.

The benefits of this service include:

  1. Providing an ability to collect requests for assistance, offers of assistance, prioirtise responses and allocate resources without creating congestion on telephone networks; and
  2. Integrating directly with a LGA’s existing Guardian Control instance.


Communications infrastructure is a vital pathway over which organisations engage with their information assets and systems. Whilst great communications are available across Australia, their complexity, cost and utility can generate confusion, even more so when the communications infrastructure has to fuse correctly with information systems. At Resolute we understand the need to balance the financial and economic benefits of getting the right communications infrastructure.

We can assist you in making the right choice by:

  • Building a picture of your network;
  • Selecting the right communication technology for the job; and
  • Getting the right price for the capability.

Managed Services

Organisational departments today face ongoing challenges related to ‘keeping the lights on’ with fewer and fewer resources. This leaves little time if any, to innovate, raise service levels or create cost efficiencies.

The technology team is no exception. But it doesn’t have to stay that way.

Our team can provide the extra pair of hands you need to keep the business running; leaving your team to utilise their local presence and expertise to deliver the projects that really make a difference to the future success of your organisation. Gaining greater value from your existing ICT investment.

At Resolute we look after the day-to-day ICT operations that allow your organisation to operate. We optimise the performance of your ICT environment so your staff can optimise the performance of theirs.

We can assist by:

  • Monitoring and managing the health of your ICT infrastructure;
  • Returning your organisation to operation following a disaster or loss of data;
  • Proactively managing your current and future storage requirements;
  • Ensuring the safety of important data with 24/7/365 Security Monitoring; and
  • Running your help desk; efficiently remediating your staffs’ technical concerns.

Project Services

The introduction of new capability into your organisation requires focus, discipline and thought. At Resolute we can help you understand, plan, and implement for this. As a medium sized system integrator, we have established a strong in-house capability, supported by a network of specialist providers from around the world. Over the last two decades our project services have included:

  • Major systems upgrades;
  • Data centre construction and commissioning;
  • Business continuity services;
  • Disaster recovery and backup; and
  • Cloud services.

ICT Strategy

Strong and successful organisations plan for the future, developing clear strategies that deliver on the corporations objectives and planned outcomes. Technology plays a key role in helping an organisation get to the right place, simply effectively and efficiently. At Resolute we can help you understand and plan your technology investment, ensuring that the critical alignment with the organisations business objectives is met.

Resolute employs The Open Group Architectural Framework (TOGAF) methodology to understand and validate the organisational needs. This understanding is then used to develop robust technology framework and architecture. Outcomes from the application of the TOGAF methodology may include:

  • Business (or Business Process) Architecture
    Defines the business strategy, governance, organisation and business processes.
  • Data Architecture
    Describes the logical and physical data assets and data management resources used by an organisation.
  • Applications Architecture
    Sets out a blueprint for the individual application systems, their interactions, and relationships to the core business processes.
  • Technology Architecture
    Sets out the logical software and hardware capabilities required to support the deployment of business, data, and application services, and includes IT infrastructure, middleware, networks, communications, processing, standards, etc.
  • Budget Indication
    Sets out Rough Order of Magnitude (ROM) value of the technology choices, to assist in prioritisation and timing of investment, as well as a high level benefit statement.

Organisations who use TOGAF to design and implement enterprise architectures are ensured of a design and a procurement specification that will greatly facilitate open systems implementation, and will enable the benefits of open systems to exploited with reduced risk.

NSW LGP Approved Contractor
Microsoft Silver Partner
VMware Silver Partner
Emerson Silver Solutions Partner
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