Lagan OnDemand is an easy-to-use, web-based Customer Relationship Management (CRM) solution designed specifically for governments to improve service delivery by managing interactions with their citizens more efficiently, inexpensively and securely.

No matter how large or small, every council needs an effective way to field citizens’ requests for information and services, document those requests, and manage and track them through to completion. And in this age of accountability and transparency, the ability to report on performance and access meaningful metrics for more informed budgeting and planning is essential.

Recognizing that local governments of all sizes can gain tremendous value from a cost-effective, easy to use Citizen Response Management (CRM) solution to enhance service delivery to their citizens, Lagan has introduced Lagan OnDemand™, now available in Australia through Resolute Information Technology.

With no software to install or maintain, you can get up and running fast.  Start delivering value and exceptional customer service to your citizens within days, not months or even years like many large, complex CRM implementations. Lagan OnDemand not only offers core intake, fulfillment and reporting capabilities but is specifically designed to help municipalities control costs, gain department accountability and identify bottlenecks for process improvements.

Lagan OnDemand helps local governments meet their strategic goals:

• Reduced Costs
• Increased Government Accountability
• Streamlined Service Delivery
• Improved Citizen Satisfaction
• Increased Government Access
• More Transparent Government

Designed to deliver value to the public efficiently, inexpensively and securely, the solution comes equipped with pre-packaged CRM business processes, based on best practices and our industry-leading experience. Councils can track citizen service requests from creation to completion.  A knowledge management tool helps staff answer citizens’ questions accurately, consistently and quickly. And pre-built reports and dynamic, visual dashboards support performance management.

Key Benefits of Lagan OnDemand:

• Designed for Government
On-demand solutions for Call Centers, Knowledge Management / FAQ and Self Service.
• Safe environment
Highly available, modular and secure hosted solution that you can rely on
• Easy on budget
Zero capital investment and no additional IT resource required
• Ready when you are
Pre-built and web-based, requiring no installation or implementation—get up and running within 30 days
• Embraced by GovernmentBased on leading governemnet CRM solution currently used across a spectrum of local governemnet authorities in the UK, USA and Canada.
• Ready to grow
If more robust functionality and reporting are desired in the future, you can easily grow into Lagan's enterprise solution.

For more information regarding Lagan OnDemand contact Resolute IT.