Web features:

• A sophisticated interactive forum linking discussion topics to library items, project team members, key dates, surveys and external websites.
• A feedback form that captures all incoming comments, questions and ideas in a database and forwards the comments to your nominated communications manager.
• A newsfeed blog that enables you to manage the conversation and provide regular updates to your community.
• Video, photo and document libraries to ensure your community receives information in a variety of forms thereby improving accessibility.
• An area for frequently asked questions.
• A list of key dates for your project or program.
• A quick survey.
• Sophisticated reporting of site usage patterns and a database of community views, including the ability to “dump” data into qualitative analysis software.
• Permission notification systems to help spread your message and keep up to date.
• A full service community engagement platform with support and 24/7 moderation

Online stakeholder engagement:

• Makes the engagement process work 24/7 rather than “6.30 am til 8 on Thursday night at the community hall”.
• Makes the information more accessible by providing “content” in a variety of forms for people with different learning styles.
• Brings hard to reach target groups (working parents, younger people, mobility impaired people, etc.) into engagement processes.
• Widens the range of views, ideas and questions; leading to improved decision making, better communications planning, and a more well rounded notion of community opinion.
• Demonstrates a clear commitment to governance transparency.
• Can be password protected for internal projects or closed “reference group” style engagement.
• Dramatically reduces the cost of engaging your stakeholders.

For more information regarding Engagement HQ contact Resolute IT.